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BestComm Networks Inc. and our subsidiaries and affiliates ("BestComm" or "we") respect your preferences concerning the collection and use of your personal information ("data"). Our goal is to deliver content targeted to the industry you work in, the products you use, the role you play in your organization, and your specific preferences. In order to provide you with relevant information, fulfill your specific requests, and enhance your experience across our Web site, we will at times request data from you. This policy lets you know how we collect data, why we collect it, and what choices you have concerning its use.
1. Types of Data Collection
BestComm collects data related to our users through the following methods:
Automated means such as communications protocols and cookies
Registration screens and online forms
Sales inquiries and transactions
Offline communications and interactions
Third party sources of information, such as opt in lists.
Depending upon the method of collection and use, the data collected may include information about the user from forms, registrations and transactions (such as name, title, address, company, phone number and e-mail address), financial/transaction information (such as credit card and payment information), information about use of BestComm web sites (such as electronic communications protocols, web pages visited and cookies) and user preferences (including product requirements, areas of industry interest, newsletters, community choices and other information managed from the customer profile that is created when registering on BestComm.net).
Electronic Communications Protocols and Cookies:
BestComm may receive data from you as part of the communication connection itself, that is, the standard electronic greeting between your computer and our servers. This information often consists of network routing (where you came from), equipment information (browser type), date and time. At this time our server will also query your computer to see if there are "cookies" previously set by BestComm.net to facilitate log in or other site navigation procedures. A "cookie" is a small piece of information sent by a Web server to store on a Web browser so it can later be read back from that browser.
While we do not offer an opt-out on the site for cookies, browsers provide you with information and control over cookies. You can set your Web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie and what server your data is being returned to. You then have the opportunity to accept or reject the cookie. Additionally, you can set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion.
Embedded URLs: In order to provide maximum site utility, BestComm also uses a tracking technique that uses embedded URLs to allow use of the site without cookies. Embedded URLs manifest themselves as plain text or encoded extensions to the URL that appears in the browser address or location toolbar. This technology allows limited information to follow you as you navigate the site, but is not identified to personal data and is not used beyond the session. While this increases your ability to surf the site, it does not replace the functionality or streamlining of cookies and may limit your use of many convenience features offered by the site.
Embedded Pixels: In an effort to provide users with the most relevant Web site content and marketing materials, we may also use embedded pixel technologies to help track site usage and marketing campaign responsiveness. On the Web site, these technologies are used on selected pages for the purposes of identifying unique user visits as opposed to aggregate hits. The site usage information collected by these technologies is associated with cookies and may provide data about site use by registered users of www.BestComm.net Web sites. This information is used to evaluate site content, navigability and composition as well as page response rates. When these technologies are used in emails, they provide information on when the email was opened.
2. The Data We Collect and How We Use It
BestComm collects data from users for the following purposes:
As a result of your site navigation. Data may be collected to help personalize Web site content and enable navigation that is most relevant and user friendly.
As a result of creating an BestComm.net account and filling out forms. Data provided by you during these processes may be used to target future marketing communications that meet your needs and requirements, personalize Web site content and enable navigation that is most relevant and user friendly.
As a result of your joining a BestComm community, such as the BestComm Technology Network. Information collected during this process may be used to provide relevant product alerts and updates. These updates are related to product releases, prices, terms, special offers and associated marketing campaigns. This data is sent out as part of the program member signing up for the relevant program or online account.
As a result of your inquiry or request for information. Data collected as a result of your inquiry, registration for newsletters, response to marketing campaigns and other such activities may be used to respond to your inquiry, provide information requested and target future marketing communications.
As a result of product download. Product downloads rely on the contact information collected as part of the registration process. Further information may be obtained from users concerning experiences related to download and use of programs whether by trial licenses or purchase. Information may be used to confirm order information and for follow-up, marketing, and sales purposes.
As a result of your engagement in transactions or communications. Information may be collected and stored as part of the transaction history. The majority of the data collected under this category is business contact information. BestComm may need to share some of this data (address, payment) with delivery services, credit card clearing houses and other similarly situated third parties that are required to accomplish the transaction.
As a result of your participation in joint sales or joint product promotions. BestComm and its partners may engage in joint events or provide bundled products. Such promotions will always reference the partners involved. Both BestComm and the partner(s) will have access to that information. We recommend you review the privacy policies of these partners to address your particular needs and concerns.
As a result of your registration for/attendance at an BestComm conference or Event. Those existing customers or registered BestComm.net users who sign up for a conference or Event may be contacted prior to the event to see if any meetings, special demonstrations or other customer facilitation may be provided. This contact is in addition to any contact that may be required to confirm payment or provide logistical information and updates related to the conference. Attendees of such events may also be contacted after the event to see if any further information is required or follow up is appropriate. This information will be used only by BestComm designated partners or conference sponsors and will not be released to other third parties. To help assure respect of your data, we maintain control of the data and require that use of the data by these partners is limited to that which is expressly relevant to your profile.
As a result of your participation in interactive discussions and public forums. There are parts of the Web site that permit you to participate in interactive discussions. Some of these are moderated; all are subject to access for technical reasons. BestComm does not control the content that users post and some may serve as public discussion forums. As in any interactive forum open to many users, you should carefully consider whether you wish to submit data and should tailor any other content submitted appropriately.
To address performance and fix issues. On occasion, patches and other fixes to software/hardware, such as security patches addressing newly discovered vulnerabilities, are developed. We may communicate the availability of these patches or fixes to registered owners of software/hardware and parties who have identified themselves to us as users or developers.
As a result of legal requirements. BestComm may be required to provide data to comply with legally mandated reporting, disclosure or other legal process requirements.
3. Customization, Preferences and Opt-Out
Establishing an online registration profile at BestComm.net allows visitors the ability to opt in (or out) of communities and provides them with control over their preferences for electronic information delivery.
Please note that some non-marketing communications are not subject to general opt-out. These include communications related to product download; communications about sales transactions; information about software/hardware updates, patches and fixes; disclosures to comply with legal requirements; and communications with partners about product alerts and updates.
Information-Sharing Choices. BestComm only shares data with selected companies after providing users the ability to either opt out of or opt into the sharing. There are limitations to opting out in the case of (1) joint sale or joint events where the data goes to both BestComm and the other party at the same time; (2) where the customer has requested follow up which involves BestComm partners; and (3) where third parties are required to accomplish the transaction, including delivery and credit card clearing services. There may also be some cases where data is shared with third parties as a necessary function of the service, for example, posting comments to a bulletin board or posting an opportunity to an exchange, where data is available to all users. Other examples include attendance at educational or conference events where third parties and BestComm partners may be involved in providing services or sponsorship of a conference, seminar, training session, or event. As we further develop our preference tools, we will endeavour to have our partners join in their use to provide the user with a more seamless and streamlined environment.
While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, access issues will either be addressed within thirty days or you will be contacted regarding the nature of the problem and appropriate next steps.
BestComm uses some third parties to administer a limited set of BestComm advertisements on its Web sites. No data is provided to the advertisers as part of this process, but aggregate profile information, such as user community, may be used in the selection of advertising to make sure that it has relevance to the user. On some banner ads, an embedded pixel may be present, and while it does not associate with a cookie or other personal profile information, it may return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.
BestComm is concerned with the security of the data we have collected and has in place reasonable measures to prevent unauthorized access to that information. These measures include policies, procedures, and technical elements relating to data access controls. In addition, BestComm uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details.
In the event that individual personal data is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, BestComm will notify the affected individual of the breach by email or fax or, if BestComm is unable to contact the individual by email or fax, then by U.S. mail. Notice will be given promptly, consistent with the legitimate needs of law enforcement and any measures necessary for BestComm or law enforcement to determine the scope of the breach and to assure or restore the integrity of the data system. BestComm may delay notification if BestComm or a law enforcement agency determines that the notification will impede a criminal investigation, unless and until BestComm or the agency determines that notification will not compromise the investigation.
7. Compliance Issues
8. Policy Updates
If we are going to use your data in a manner different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your data in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user data already stored in our database, we will notify you by email or post a prominent notice on this Web site notifying users of the change. In some cases where we post the notice we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.
We may update this policy from time to time to describe how new site features affect our use of your data and to let you know of new control and preference features that we provide you.